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When will be the Order Shipped
Alpha & Best requires 5 working days to process confirmed order before goods are shipped. Each order will be delivered to shipping address by using UPS service. Alpha & Best does not guarantee exact delivery times. For general information on delivery time and charge, please visit UPS.
A delivery notice with UPS tracking number will be sent to your email after the order is sent out.
How to Track Order
You can track order with UPS tracking number on UPS.
How to ask for Product Exchange
Only quality reasons will be accepted for exchange within 48 hours after products are received. We do not accept request for refund or exchange for different product. All exchange goods must be in NEW and UNUSED condition, i.e. in the same condition as we sent to you. Alpha & Best reserves all the rights in product exchange.
Below are steps for product exchange:
Who responds the risk of loss
All items purchased from Alpha & Best Living are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.